What will be refund/Cancellation policy
Q. What is the general return policy on Aminoz?
7 Day Return Policy
We offer you complete peace of mind while ordering at Aminoz – you can return all items within 7 days of receipt of goods. If you are not satisfied with what you have bought, we will gladly take it back within 7 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer. We also will refund you the shipping charges in store credits. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
Q. What should I do if I receive a Defective Item?
If an item is found defective, please get in touch with our customer care on email@example.com or call us on +91-8800522530 within 7 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund or a different item in exchange, as per your request. Please note that replacements are subject to the availability of the particular product.
Q. Is there a category specific policy for returns?
Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product.
The following shall NOT be eligible for return or replacement:
1.Damages due to misuse of the product
2.Incidental damage due to malfunctioning of product
3.Any consumable item which has been used or installed
4.Products with tampered or missing serial / UPC numbers
Any damage/defect which is not covered under the manufacturer’s warranty. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered. Some special rules for promotional offers may override “Aminoz.com’s 7 Day Returns Policy”. In case of any queries, please write to our customer care on firstname.lastname@example.org or call us on +91-8800522530
Q. I need to return an item, how do I arrange for a pick-up?
You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible we will facilitate the pick-up of the item through our courier partners like FedEx, Bluedart etc. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs.
Q. What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, Aminoz will complete the cancellation and initiate the refund, depending on your preference.